Sparkle Beauty & Care – Refund & Return Policy

At Sparkle Beauty & Care, customer satisfaction is our highest priority. We are committed to delivering 100% authentic beauty and cosmetic products. If you receive a damaged, defective, or incorrect item, we will gladly assist you with a replacement or refund in accordance with the policy below.

Eligible for Return or Replacement

You may request a return or replacement if:

  • You receive a damaged product.
  • You receive a defective product.
  • You receive the wrong item.
  • Your order is incomplete or missing an item.

To be eligible, you must notify us within 3 days of receiving your order and provide your order number along with clear photo or video evidence.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged:

  • Opened or used cosmetic, skincare, haircare, or personal care products.
  • Products with broken or removed safety seals.
  • Products damaged due to customer misuse or improper handling.
  • Clearance, promotional, or free gift items (unless received damaged or incorrect).
  • Products returned without their original packaging, labels, or invoice.

Wrong Product Ordered by Customer

If you accidentally order the wrong product:

  • Exchange requests must be made within 24 hours of placing the order or before shipment.
  • The product must remain unused, unopened, and in its original condition.
  • Return shipping and re-delivery charges will be the customer’s responsibility.
  • Exchange approval depends on product availability.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact our Customer Support within 3 days of delivery.
  2. Share your Order ID and clear photos or videos showing the issue.
  3. After verification, we will arrange a replacement or issue a refund if applicable.

If the claim is found to be invalid after inspection, the product will be returned to you, and any shipping costs will be borne by the customer.

Return Process

Inside Dhaka

If your return request is approved, we may arrange a pickup service depending on your location and courier availability.

Outside Dhaka

Customers are requested to send the product through a reliable courier service. If the return is approved due to our error (wrong, damaged, or defective product), the courier cost may be reimbursed.

Refund Policy

Refunds may be approved in the following situations:

  • Damaged or defective products.
  • Incorrect product delivered.
  • Paid orders that cannot be fulfilled due to stock unavailability.
  • Cancelled prepaid orders before shipment.

Refunds are not available for products that have been opened, used, or damaged after delivery due to customer handling.

Refund Processing Time

Once your refund request is approved:

  • Refunds are processed within 7–10 business days.
  • Refunds will be issued through the original payment method whenever possible.
  • If the original payment method is unavailable, refunds may be made via bKash, Nagad, bank transfer, or store credit, depending on the situation.

Processing times may vary depending on your bank or payment provider.

Order Cancellation

Before Shipment

Orders may be cancelled before dispatch. Prepaid orders will receive a full refund after cancellation approval.

After Shipment

Orders cannot be cancelled once dispatched. If eligible, customers may request a return after receiving the package by following this policy.

Important Notes

  • Please inspect your package upon delivery before accepting it.
  • Keep the original invoice, packaging, labels, and accessories until you are satisfied with your purchase.
  • Returns without sufficient proof or required documents may be declined.
  • Sparkle Beauty & Care reserves the right to reject fraudulent or abusive return requests.
  • Shipping charges are generally non-refundable unless the error was caused by Sparkle Beauty & Care.

Need Help?

If you have any questions regarding returns, replacements, or refunds, please contact our Customer Support Team.

Sparkle Beauty & Care

Website: https://sparklebeautycare.online

Email: sparklebeautycare.online@gmail.com

We are always committed to providing genuine beauty products and a safe, reliable, and hassle-free shopping experience.