Shipping & Delivery Policy

At Sparkle Beauty & Care, we are committed to providing a safe, reliable, and convenient delivery experience across Bangladesh. Once your order is confirmed, our team carefully checks, packs, and dispatches your cosmetics products through trusted delivery partners.

🚚 How Our Delivery Process Works

Our delivery process is designed to ensure that your products reach you safely and in good condition.

Order Confirmation
After you place an order, our customer support team may contact you to confirm your order, delivery address, and contact information.
Product Verification
Before dispatch, your products are checked to ensure that the ordered items are available and in proper condition.
Secure Packaging
Your cosmetics products are carefully packed to reduce the risk of damage during transportation. Fragile items receive additional protection where necessary.
Courier Handover
After packaging and final checking, your order is handed over to our trusted courier/delivery partner.
Delivery
The courier partner will attempt to deliver the package to the address provided during checkout. If they face difficulty reaching you or locating your address, they may contact you using the phone number provided with your order.

📦 How Are Products Packaged?

We take reasonable care to ensure your cosmetics products are properly protected during delivery.

Depending on the product type, we may use:

Cardboard boxes
Protective packaging materials
Bubble wrap for fragile products
Additional protection for bottles, glass containers, and other breakable items
Appropriate outer packaging to protect products during transportation

An invoice or order information may be included with your package where applicable.

🚚 Delivery Time

Our estimated delivery time is:

Delivery Location	Estimated Delivery Time
Inside Dhaka	1–3 Business Days
Outside Dhaka	3–5 Business Days

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, transportation conditions, and other circumstances beyond our control.

During sales campaigns, holidays, or periods of unusually high order volume, delivery may take longer than the standard estimated time.

💰 Delivery Charges

Our standard delivery charges are:

Delivery Location	Delivery Charge
Inside Dhaka	৳80
Outside Dhaka	৳150

The applicable delivery charge will be displayed during checkout or communicated to you before order confirmation.

Additional delivery charges may apply for special delivery locations, remote areas, or re-delivery caused by an incorrect address or failed delivery attempt.

📍 Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full Name
Mobile Number
Complete Address
Area/Thana
District
Any useful landmark or delivery instructions

Sparkle Beauty & Care will not be responsible for delivery delays caused by incorrect, incomplete, or inaccurate information provided by the customer.

📞 Delivery Attempts & Unavailable Customers

Please ensure that you or an authorized person is available to receive the order.

If the delivery partner cannot reach you because:

Your phone is switched off,
You do not answer the call,
The provided address is incorrect or incomplete,
No one is available to receive the parcel,

the courier may make another delivery attempt according to their operational policy.

Repeated failed delivery attempts may result in order cancellation and additional delivery charges for re-delivery, where applicable.

💵 Cash on Delivery (COD)

Sparkle Beauty & Care offers Cash on Delivery (COD) in eligible delivery areas.

For COD orders:

Payment must be made to the delivery person when the parcel is delivered.
Please keep the required amount ready to avoid delivery delays.
Our team may contact you to verify your COD order before dispatch.
Repeated refusal of confirmed COD orders may result in restrictions on future COD purchases.

📦 Parcel Inspection

We recommend checking the outer condition of your parcel when receiving it.

If the package appears:

Severely damaged,
Opened,
Tampered with, or
Significantly compromised,

please contact our customer support team immediately.

For damaged, defective, missing, or incorrect products, please refer to our Refund & Return Policy and contact us within the specified reporting period with appropriate photo or video evidence.

🔍 Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, phone, email, or other available communication channels.

Depending on the courier service used, you may be able to track your shipment using the tracking information provided by the courier.

🌧️ Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Heavy rain or flooding
Natural disasters
Political unrest or strikes
Public holidays
Transportation disruptions
Courier operational issues
Incorrect or incomplete delivery information
High order volume during promotional campaigns
Other unforeseen circumstances

In such situations, we appreciate your patience and understanding.

❌ Failed or Refused Delivery

If a customer refuses to receive a confirmed order without a valid reason, repeatedly provides incorrect information, or intentionally causes failed deliveries, Sparkle Beauty & Care reserves the right to:

Cancel the order.
Restrict or disable Cash on Delivery availability.
Require advance payment for future orders.
Recover applicable re-delivery or shipping costs where appropriate.

🔄 Returns & Refunds

Shipping and delivery-related returns, replacements, and refunds are governed by our Refund & Return Policy.

For products that are damaged, defective, or incorrectly delivered due to an error on our part, please contact us within the specified time period.

Due to hygiene and safety considerations, opened or used cosmetics products are generally not eligible for return unless the product qualifies under our Return & Refund Policy.

📞 Customer Support

If you have questions about your order, delivery status, or shipping, please contact us:

Sparkle Beauty & Care

Website: https://sparklebeautycare.online

Email: support@sparklebeautycare.online

Phone: [customer support number]

We are committed to making your shopping experience safe, convenient, and reliable from order confirmation to delivery.