Terms & Conditions

Welcome to Sparkle Beauty & Care. These Terms & Conditions govern your access to and use of https://sparklebeautycare.online and all products and services offered through our website.

By accessing our website placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • All information provided by you is accurate and complete.
  • You will use this website only for lawful purposes.

2. Products & Authenticity

Sparkle Beauty & Care is committed to selling 100% authentic beauty, skincare, makeup, haircare, and personal care products sourced from trusted manufacturers, importers, and authorized distributors whenever applicable.

Product packaging, ingredients, design, and appearance may occasionally change due to updates made by the manufacturer. Such changes do not affect product authenticity.

3. Product Information

We make every effort to ensure that product descriptions, ingredients, prices, availability, and images are accurate.

However:

  • Product images may slightly differ because of lighting, packaging updates, or screen settings.
  • Manufacturers may update ingredients or packaging without prior notice.
  • We cannot guarantee that every product will produce identical results for every individual.

Customers are encouraged to read the product label and instructions before use.

4. Pricing

  • All prices displayed on our website are in Bangladeshi Taka (BDT).
  • Prices may change at any time without prior notice.
  • Promotional offers are available for a limited period and may end without notice.
  • An order will only be considered confirmed after successful verification by our team.

5. Orders & Acceptance

After placing an order, you may receive an order confirmation by email, SMS, or phone.

Sparkle Beauty & Care reserves the right to:

  • Verify any order before shipment.
  • Cancel suspicious or fraudulent orders.
  • Cancel orders due to stock unavailability.
  • Limit purchase quantities when necessary.

If a prepaid order cannot be fulfilled, the payment will be refunded according to our Refund Policy.

6. Cash on Delivery (COD)

Cash on Delivery is available in selected service areas across Bangladesh.

For COD orders:

  • Please provide a valid phone number and delivery address.
  • Our team may contact you to verify the order.
  • Repeated order refusals or fraudulent activities may result in the suspension of Cash on Delivery privileges.

7. Shipping & Delivery

Delivery timelines may vary depending on your location, courier service, weather conditions, political situations, public holidays, or other unforeseen events.

Estimated delivery time:

  • Inside Dhaka: 1–3 Business Days
  • Outside Dhaka: 2–5 Business Days

These delivery times are estimates and are not guaranteed.

8. Order Cancellation

Customers may request cancellation before the order has been dispatched. Once the order has been shipped, cancellation may not be possible.

Sparkle Beauty & Care reserves the right to cancel any order due to:

  • Incorrect pricing
  • Stock shortage
  • Suspected fraud
  • Invalid customer information
  • Delivery restrictions

9. Returns & Refunds

Returns, replacements, and refunds are governed by our separate Refund & Return Policy.

Due to hygiene and safety reasons, opened or used cosmetic products are generally not eligible for return unless they are defective or incorrectly delivered.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate delivery information.
  • Check product details before placing an order.
  • Read ingredients before using products.
  • Follow the manufacturer’s instructions.

Customers are responsible for ensuring that a product is suitable for their skin type or personal needs.

11. Allergy & Skin Sensitivity Disclaimer

Every individual’s skin is different.

Sparkle Beauty & Care cannot guarantee identical results for every customer.

We recommend:

  • Performing a patch test before first use.
  • Consulting a dermatologist if you have known allergies or sensitive skin.

We are not responsible for allergic reactions, skin irritation, or adverse effects resulting from misuse, improper storage, or individual skin conditions.

12. User Conduct

While using our website, you agree not to:

  • Place fake or fraudulent orders.
  • Attempt unauthorized access to the website.
  • Upload malicious software.
  • Use automated systems to scrape website content.
  • Post misleading, abusive, or offensive content.

Violation of these rules may result in suspension or permanent restriction of your account.

13. Third-Party Services

Our website may use third-party services including:

  • Payment Gateway Providers
  • Courier Partners
  • Google Analytics
  • Meta Pixel
  • Social Media Platforms

We are not responsible for the privacy practices or services of third-party websites.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Sparkle Beauty & Care shall not be liable for:

  • Indirect or consequential losses.
  • Delivery delays beyond our control.
  • Manufacturer packaging updates.
  • Product availability changes.
  • Allergic reactions due to individual skin conditions.
  • Misuse or improper application of products.

Our maximum liability shall not exceed the purchase price of the affected product.

15. Force Majeure

We shall not be liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fire
  • Political unrest
  • Government restrictions
  • Pandemic
  • Internet outages
  • Courier disruptions
  • Labor strikes

16. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of your information as described in that policy.

17. Changes to These Terms

Sparkle Beauty & Care reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the latest revision date.

Continued use of the website after any changes indicates your acceptance of the revised Terms.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Sparkle Beauty & Care

Website: https://sparklebeautycare.online

Email: sparklebeautycare.online@gmail.com

Customer Support: (Add your official phone number here.)